At Devixia, customer satisfaction is important to us. If you are not fully satisfied with your purchase or digital service, we offer a free 30-day return and refund policy to help ensure a smooth and secure customer experience.
This Refund & Return Policy applies to purchases and services provided through Devixia LLC.
1. Return Eligibility
To qualify for a refund or return request, the service or order must meet the following conditions:
- the request must be submitted within 30 days of delivery or project completion;
- the service must not have been fully completed or irreversibly delivered where applicable;
- sufficient order information or proof of purchase must be provided;
- the request must comply with our refund eligibility requirements.
Services or digital deliverables that have been misused, modified without authorization, or negatively impacted by third-party actions may not be eligible for a refund or exchange.
2. How to Request a Refund or Return
To initiate a refund or return request, please contact our support team:
Email: support@devixia.com
Phone: +1 (573) 402-1599
Please include:
- your order number or invoice reference;
- the service or deliverable concerned;
- the reason for the request;
- screenshots or supporting documents where applicable.
Once your request has been reviewed, our team will provide further instructions and assistance.
3. Free Return Assistance
Devixia LLC offers free assistance and handling for approved return or refund requests.
Customers must contact our support team before initiating any dispute, chargeback, or cancellation process.
Requests submitted without prior communication may experience delays or additional verification requirements.
4. Refund Process
After reviewing the request and verifying eligibility, we will notify you regarding the approval or rejection of your refund.
If approved:
- refunds will be issued to the original payment method used during checkout;
- refund processing typically takes 3 to 7 business days;
- additional delays may occur depending on your bank or payment provider.
5. Non-Refundable Services
Certain services may not be eligible for return or refund, including:
- fully completed custom development projects;
- personalized or custom-built digital services;
- third-party service fees;
- completed consultation or strategy sessions;
- services explicitly marked as non-refundable where applicable.
6. Incorrect, Defective, or Incomplete Deliverables
If you receive:
- incorrect deliverables,
- incomplete work,
- technical issues,
- defective files or services,
please contact us as soon as possible after delivery.
Include:
- your order or invoice number;
- screenshots or supporting evidence;
- a detailed description of the issue.
Our support team will review the situation and work toward an appropriate solution, which may include corrections, replacements, service adjustments, or refunds where applicable.
7. Late or Missing Refunds
If you have not received your refund after the stated processing period:
- Check your bank account again;
- Contact your credit card provider or payment institution;
- Contact your bank, as processing times may vary.
If you still require assistance, please contact us at support@devixia.com.
8. Order Cancellations
Orders or projects may only be canceled before work has substantially started or before digital delivery has been completed.
Once a project enters active production, development, or delivery stages, cancellation requests may be subject to partial refunds based on completed work.
9. Contact Information
If you have any questions regarding our Refund & Return Policy, please contact us:
Devixia LLC
Website: devixia.com
Email: support@devixia.com
Phone: +1 (573) 402-1599
Address: 5830 E 2ND ST STE 7000 NUM 35342, CASPER, WY 82609, United States
